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Frequently Asked Questions

All your most common questions about our accommodation answered.

Will the landlord give notice before showing the apartment or doing maintenance checks?

Yes, Students will be given at least 24 hour notice before showing the property or performing a maintenance check. We will inform the student as soon as we set an appointment and give them as much notice as possible. Most times, we will provide much more than 24 hours notice.

Will the apartment be professionally cleaned before we move in?


When something needs to be repaired, what happens? Who do I call? How fast can things get fixed?

Students are given the landlord’s personal cell phone number for all emergencies. If there is an emergency, it will be addressed immediately. For non-emergency repairs, students can contact us during normal business hours, and we will schedule a time to come out and make any necessary repairs. 

If I am receiving financial aid or student loans will you work with me until I receive my check?

Yes. We will not charge late fees if you plan on paying for your rent out of your student loan or financial aid. If you are waiting to pay until you get your check, then we do require that you pay the semester in full once you receive it.

Do you have a 24/7 emergency number?

Yes, all students will be given not only our office number but also a cell phone number with which they can contact us at any time for emergencies. 

Can the utilities be included in the rent?

We have 2 prices for every house. One with the utilities included and one with the utilities in the tenant’s name. Students have the option to choose if they want utilities included or if they want to handle the monthly bill themselves. We understand that many students may be on a tight budget and would like to know exactly what they have to pay every month without worrying if their roommates turned off their lights and computers before they left. If the students decide to keep the utilities in their names, they should remember that the “budget plan” that NYSEG offers is an average of what the house has cost in the past. This average usually includes decades of time when a family lived in the home. With most students having TVs, computers, etc. in their own rooms, the bills tend to be much higher. Make sure to get the budget for what the usage has been over the last few years.

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